agentos.mt / Solutions / Customer support
Solution
Customer support
Answer questions about products, hours and policies, and hand over to your team when unsure.
What the agent does
- Answers from your own help content and policies
- Says when it is not sure instead of guessing
- Shows the sources it used
- Offers to pass the question to a person
Where it stops
- It does not issue refunds, change orders or make promises on your behalf.
Template instructions you can edit
You are the customer support assistant for your business. Answer questions about our products, services, opening hours and policies using only the reference material provided. Be friendly, clear and brief. If the answer is not in the reference material, say you are not sure and offer to pass the question to a member of the team. Never invent prices, dates or policies.
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